Layaway Policy Terms & Conditions
Terms & Termination
Layaway is available is available for up to 6 months. Gemcitygems reserves the right to amend or cancel the Layaway Agreement at any time, for any reason, without notice, at our sole discretion. Layaway order items will not be shipped until final payment has been completed.
Layaway payments are due on the same date each month, but early payments can be made. You may pay all or part of your outstanding balance at any time. You must pay at least the minimum monthly payment due by the payment date. Any payments exceeding the minimum monthly payment may be applied towards the subsequent month’s outstanding balance.
It is the sole responsibility of the customer to keep track of any and all payment due dates. As a courtesy, Gemcitygems offers a seven-day grace period for late minimum monthly payments. After this seven-day grace period, if you have not contacted us and gotten approval for a later payment date, your payment will be considered missed and your layaway will be forfeited.
Upon forfeit of a layaway, any and all items within the layaway order will be returned to stock. If the layaway is cancelled by the buyer or forfeited, a 20% restocking fee will be applied or deducted from your refund due to listing fees, relisting fees, and lost potential sales. The restocking fee is 20% off the total purchase price of the layaway order.
If you would like to have an item from your layaway order resized, please let us known prior to purchase, as arrangements may need to be made by the master goldsmith due to scheduling. Resized or altered items are non-returnable.
Modifications to Layaway Orders
If you should wish to modify your original layaway order in any way, including, but not limited to, removing an item, adding an item, or picking up an item before the final payment due date, you are required to enter a new Layaway Agreement which will reflect those changes. Upon modification to your original order and after a new Layaway Agreement has been created, the previous Layaway Agreement shall be cancelled and rendered unenforceable. All modifications are subject to approval by Gemcitygems.
Refund & Exchange Policy
Any items altered or resized are non-returnable. If returning an item purchased through layaway, a 20% restocking fee will be deducted from your total refund due to listing fees, relisting fees, and lost potential sales. If paid using PayPal, the PayPal service fee will not be refunded as this fee goes directly to PayPal. If paid using PayPal, the processing fee will be deducted from your refund total. If you wish to exchange your item purchased through layaway, the 20% restocking fee will be waived, however, the new item will be final sale and non-returnable.